Because of the unresolved issue of the MACO Rifle with IAW, I am sitting out the auctions this week. In addition, many of the members of the Star Trek Prop, Costume & Auction Forum have decided to join in as a show of solidarity. Don't forget, my issue is just one of many that collectors have. Almost no one is happy with the lack of service and hundreds of unresolved customer service issues.
Many STPC&A Forum members have even written to IAW in support of me, and one even got a reply claiming that no promise was ever made to me. That pisses me off even more. Seems IAW is more concerned about squeezing out an extra few dollars than keeping their word.
I also just sent an email to Dom and Tiara informing them that their # 1 buyer, Maharanidiva, who has purchsed $ 141,746 worth of props & costumes from IAW found the IAW auctions through my blog. She never would have known about them otherwise.
I also want to thank our fellow collectors on the Movie Prop Forum who have decided to sit out this week in their outrage of all the issues that we have to deal with with IAW.
Alec
At the end of my rope with Dominic from IAW
This updates my previous post on the subject.
Well all, I have been really nice to IAW for months and tried to help them resolve problems. I am a lot nicer than most collectors who are pissed off at the problems they are having. I even sold over $ 25,000 worth of items for them at the las Vegas convention to forum members who couldn't make it to Vegas. I think everyone knows I have bent over backwards to be fair to them.
Many of you commented on how fair I was in my blog post last week. I sent Dom an email to help him understand the issues the collecting public has with the lack of customer service. Dominic in turn, sent me the following email:
Well, not exactly a good attitude. Taking constructive criticism is a must if you ever want to improve. And that blog post was as nice as I could make it. I know most collectors thought I was too nice.
Well, in Las Vegas, because of my help in selling all their stuff, Dom agreed to sell me the MACO Sniper Rifle that I knew they had.
Well, I guess he was so pissed off at my blog post, that he posted the rifle on eBay. JUST TO SPITE ME. What is funny is Tiara had just sent me an email telling me how professionalism is important to them. And I know Tiara is very professional, but it is obvious she doesn't know what is going on in the warehouse.
Dom finally called me Wednesday morning. He claimed he forgot the conversation at Vegas and him putting up the rifle was a coincidence. RIGHT.
I was pretty adamant that he take the rifle down and sell it to me as agreed. To me this is a matter of Dom honoring his word. He said he would get back with me that night. Then I get an email saying "Were still looking into this MACO issue". What was there to look into? You either are going to honor your word or not.
Yesterday was Thursday.....nothing.
I have no idea why Dom has such a hard time returning calls, but I am sick of it. No one can run a business like this and expect to keep customers. And to promise me something and then back out is total crap. My word means something.
I HAVE CANCELED ALL MY BIDS FOR TODAY.
(including the Weyoun I have waited 10 months for)
I am sick of this crap.
Alec
Well all, I have been really nice to IAW for months and tried to help them resolve problems. I am a lot nicer than most collectors who are pissed off at the problems they are having. I even sold over $ 25,000 worth of items for them at the las Vegas convention to forum members who couldn't make it to Vegas. I think everyone knows I have bent over backwards to be fair to them.
Many of you commented on how fair I was in my blog post last week. I sent Dom an email to help him understand the issues the collecting public has with the lack of customer service. Dominic in turn, sent me the following email:
From: Movieclothes@aol.com [mailto:Movieclothes@aol.com]
Sent: Thursday, September 27, 2007 12:06 PM
To: apeters@screamingsports.com
Subject: Re: Just so you know
Alec...... why are you causing trouble
This is not a good thing mate.
Well, not exactly a good attitude. Taking constructive criticism is a must if you ever want to improve. And that blog post was as nice as I could make it. I know most collectors thought I was too nice.
Well, in Las Vegas, because of my help in selling all their stuff, Dom agreed to sell me the MACO Sniper Rifle that I knew they had.
Well, I guess he was so pissed off at my blog post, that he posted the rifle on eBay. JUST TO SPITE ME. What is funny is Tiara had just sent me an email telling me how professionalism is important to them. And I know Tiara is very professional, but it is obvious she doesn't know what is going on in the warehouse.
Dom finally called me Wednesday morning. He claimed he forgot the conversation at Vegas and him putting up the rifle was a coincidence. RIGHT.
I was pretty adamant that he take the rifle down and sell it to me as agreed. To me this is a matter of Dom honoring his word. He said he would get back with me that night. Then I get an email saying "Were still looking into this MACO issue". What was there to look into? You either are going to honor your word or not.
Yesterday was Thursday.....nothing.
I have no idea why Dom has such a hard time returning calls, but I am sick of it. No one can run a business like this and expect to keep customers. And to promise me something and then back out is total crap. My word means something.
I HAVE CANCELED ALL MY BIDS FOR TODAY.
(including the Weyoun I have waited 10 months for)
I am sick of this crap.
Alec
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